Did you know that the number of email users is predicted to reach 4.3 billion by 2023? ¹ The ROI of email marketing is huge, with an...

Setting up, owning, and managing a hostel is one of the most challenging and rewarding jobs I have ever done. Oh, the lifestyle!

A poem recently popped up in my social feed that triggered the phrase “Vaccine roll-out despondency”. We are all struggling to cope with...

A tried and tested 6-step strategy for building (or rebuilding) relationships. This article is a follow-up from my previous blog How To...

Created for small, independent hotels, lodges, b&bs and hostels. A recent Phocuswire survey¹ states that “83 to 92% of travelers across...

Life is short. Time is precious. You don’t want to spend hours creating awesome graphics for the information you want to share about your...

Stress is not what happens to you; stress is your reaction to what happens to you. So, how can you more gracefully move into 2021?

As a masters graduate in Responsible Tourism Management, I am asked this all the time. There is confusion about the difference between...

How to confidently reach out to local and national customers (even if you are closed)

It is time to address the contactless issue in relation to small independent accommodation providers, and also in terms of sustainability

Very little is being said about guests taking responsibility for their own decisions in this recovery stage travelling world.

Not only will your business resilience bank account have your back when it comes to decision making, but fomenting trust is a also crucial.

Airlines, just like hotels, lodges, b&bs and hostels across the world, are now in the market of selling peace of mind.

Let the eight unpleasant emotions rise and fall. Confidence will result, vulnerability will reduce, and resilience thinking will prevail.