I spent the last week holed up with Covid. This was no fun as many of you know. In-between nursing my disappointment that I am clearly...

This blog post could be another boring list about the types of rates plans you should have and how to go about working out how to set...

The personalisation of hospitality has been seen as contradictory to the automation onslaught that was accelerated by the contactless...

Over the last few months, you may have seen this carefully crafted email subject line pop up in your inboxes: “We will begin to sunset...

Thinking outside of the box to create workshops or events that appeal to your target audience is a great way to engage and convert.

How can I increase my direct bookings? This question is one that comes up again and again, and my answer is always the same. Read on...

Most independent hoteliers are one-man bands running the whole show alone, or with limited help. We all know that SEO is super important,...

Anyone running a business today wants to reduce costs to have a healthier bottom line. If your business is not financially viable,...

If you have ever asked yourself how to get social media influencers to visit and share their experience of your property, you are not...

Euromonitor shared their Top 10 Global Consumer Trends research at ITB Berlin recently, and it was filled with so many great nuggets of...

We really don’t need another crisis on top of a global pandemic and a senseless war, but we have one, albeit a more silent one. Energy...

My regular scheduled blog post just didn’t seem to fit this week, so I pulled it, and am sitting down to write a more human one. Just...

You have never set up a profile on Agoda, but you are receiving bookings from that channel. The price on the reservation confirmation...

Not only are we battling the long-term effects of the pandemic, we are also faced with global tech quarrels that threaten to eliminate...

Due to the success of this blog last year, here goes the updated version with the top 12 sources of hotel bookings per country for 2021....

This is a huge topic mainly because moments that wow and please our guests can include anything from contactless check-in to child-free...

There is no doubt that the hospitality landscape looks a whole lot different to this time last year. Changes to consumer behaviour and...

Climate change is undoubtedly driving our future business decisions and investments. While the pandemic is our current biggest challenge,...

You are probably familiar with the acronym USP for Unique Selling Proposition, right? Why I never recommend creating one for your tourism...

I pay close attention to patterns in the business email subject lines I receive, a lot. Staying on top of industry trends requires...